Refund and Returns Policy

Refund and Returns Policy

At Rudy’s General Retail Wholesale Shopping Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: You have 30 calendar days to return an item from the date you received it.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• Receipt: You must have the receipt or proof of purchase.

Refunds

• Processing: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Timing: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Lost or Damaged Returns: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email address] and send your item to: [your address].

Non-Returnable Items

Certain items are not eligible for return or refund. These include:

• Perishable goods (e.g., food, flowers, newspapers, magazines)
• Custom or personalized items
• Downloadable software products
• Health and personal care items
• Gift cards
• Sale items

Contact Us

If you have any questions on how to return your item to us, contact us at:

Rudy’s General Retail Wholesale Shopping Store
Email: administration@rudysgeneralretailwholesale.com
Address: 54 State Street Ste 804 12186, Albany, NY 12207
Phone: +1 (917) 651-6650